Coheso Introduces AI Agents That Accelerate Legal WorkflowsAI Agents for Legal WorkflowsRead the announcement
Every HR request
answered, routed,
and resolved.
The enterprise HR platform that handles policy questions, escalations, and structured workflows across every channel, with full visibility.
The problem
HR teams are buried in routine, repetitive work that can be automated.
Policy questions, repetitive escalations, and manual triage can consume hours your team could otherwise spend on retention, development, and strategic support.
The same questions, every week
Policy FAQs pile up in inboxes and DMs. Your HR team answers the same 20 questions on repeat instead of driving strategic work.
Institutional knowledge disappears
When experienced HR partners leave, they take years of precedents and judgment calls with them. The next hire starts from zero.
Requests scattered across every channel
Slack DMs, emails, Teams messages. No single queue, no triage, no visibility into what's open. Requests fall through the cracks.
No visibility into what employees need
You can't show the CHRO a volume trend, a resolution rate, or where policies are creating confusion because the data doesn't exist.
One platform, three resolution paths.
Every incoming HR request is classified and routed to the right resolution path: a direct AI answer, a tracked escalation, or a structured workflow. Select a path below to trace the full lifecycle.
Choose a runtime path
Each option shows a distinct operating model.
No case is created. The interaction is captured in analytics, contributing to deflection rate, knowledge coverage, and other operational metrics.
Self-Serve Answer
01
of 05 stages
Step 1
Request arrives via Slack
An employee sends a benefits question through your connected Slack workspace. Coheso monitors all configured channels.
“What is our parental leave policy for remote employees hired after January 2024 in Canada?”
Step 2
Topic classified, Benefits workspace selected
Coheso analyzes the request and routes it exclusively to the Benefits workspace, keeping the response grounded in the most relevant team context and policies.
Step 3
Policy documents retrieved and answer composed
Coheso searches the Benefits Knowledge Base, retrieves matching documents, and composes a guardrailed answer with inline citations.
Step 4
Cited, fully auditable answer returned in-channel
The employee receives the answer directly in Slack with cited sources. No ticket is opened, and the request is resolved inside the original channel.
“Resolved without human involvement”
Step 5
Analytics updated for self-serve reporting
The interaction is logged in reporting so HR leaders can track deflection quality and identify where the Knowledge Base needs improvement.
Set up in hours, not months.
Connect your document systems, build governed Knowledge Bases for each HR team, and configure playbooks for every repeatable process.
Connect your document systems or upload files directly. Coheso builds a structured Knowledge Base for each team.
Built for the scrutiny of enterprise IT and Legal.
HR data includes compensation, performance, and sensitive personal matters. Coheso is designed to meet the security standards your IT, Legal, and Compliance teams require before signing off.
SOC 2 Type II
Annual third-party audits verify our security controls meet enterprise standards.
SSO & SCIM
Okta, Azure AD, any SAML 2.0 provider. Automated user provisioning and deprovisioning.
Full audit trail
Every AI response, escalation, and data access is timestamped and exportable for compliance review.
Data residency
US or EU data hosting. Choose the region that meets your legal and regulatory requirements.
Role-based access
Granular permissions per workspace. Control who can view, configure, and act on requests.
No model training
Your HR documents and employee data are never used to train third-party AI models. Period.
SOC 2 Type II
Annually audited · Third-party certified
Encryption
AES-256 at rest · TLS 1.3 in transit
Pen testing
Annual third-party penetration testing
SLA
99.9% uptime · Enterprise support tier
See Coheso for HR from intake to resolution.
Get a live walkthrough of workspace setup, knowledge-base maintenance, all three runtime outcomes, and HR-specific analytics.
- Workspace and Knowledge Base architecture
- Routing from Slack, Teams, Gmail, and Outlook
- Self-serve answers, standard cases, and playbook workflows
- Analytics, deflection reporting, and knowledge gap insights
Request your demo
Fill out the form and we'll be in touch within 24 hours